TextBot privacy policy

Last updated November 14, 2026

TextBot is operated by Wander App Inc.

What we collect

• Your account email and name; your Google account id if you use Google sign-in.
• Your verified mobile number and opt-in records: time, IP address, browser user agent, the consent wording and its version.
• STOP/START status for your number.
• Usage counts: texts and message segments per day and month.
• Your time zone and quiet hours.

If you arrive through a TextBot link that names a campaign (for example a post in an online community), we keep that campaign code in a first-party cookie for up to 90 days and record it on your account when you sign up, so we can tell which posts are useful. We count campaign visits only in aggregate.

Message content

TextBot does not store the text of your messages in its database. Texts are sent and received through Twilio, which keeps message records (text, time, delivery status) for TextBot. TextBot reads them back from Twilio to show your recent texts, replies and delivery status.

How we use information

We use this information to sign you in, verify your number, send the texts you ask for, show your history and replies, enforce limits and prevent abuse, and answer support requests.

Sharing

We use Twilio for sending and receiving texts and phone verification, Google Cloud for hosting and the database, SendGrid for sign-in emails, and Google sign-in if you choose it.

We do not sell or share your phone number or opt-in information with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with third parties.

Payments

Stripe processes payments. We store no card data; we keep your plan, status and renewal date.

Retention

We keep account data until you delete your account. Opt-in records are kept for 4 years after you delete your account. Your STOP/START status is kept while your number is on a TextBot account and for 4 years after your last STOP or START. Carriers and consumer-protection law require proof of consent and honouring opt-outs. Then these records are deleted. Sign-in links expire after 15 minutes.

Removing your number

Removing a number cancels its scheduled texts and deletes its text history from our texting provider.

Deleting your account

Open Settings → Delete account and type DELETE to confirm. Deletes your account, removes your number, disconnects your assistants and deletes your texts and replies from our texting provider. Opt-in records are kept for 4 years after you delete your account. Your STOP/START status is kept while your number is on a TextBot account and for 4 years after your last STOP or START. Carriers and consumer-protection law require proof of consent and honouring opt-outs. Then these records are deleted.

For privacy questions, email support@textbotapp.com from your account address.

Your AI assistant

When you connect Claude or ChatGPT, the text you ask it to send passes through that assistant under its own privacy terms.

Children

TextBot is not for people under 18.

Contact

For privacy questions, contact Wander App Inc. at support@textbotapp.com.